Privacy

Privacy Policy

Last Updated 04/21/2020

This website, www.tenoverten.com (the “Website”or the “Site”) is operated by Polished TOT Holdings LLC (“tenoverten,” “we,” “us,” and “our”). Our Site is interactive and includes information about tenoverten, offers products for sale, allows users to book appointments at the tenoverten nail salons (the “salon”), (the “Services”). This website is only intended for use by U.S. residents.

We respect privacy rights, and are committed to safeguarding the personally identifiable information (“Personal Information”) entrusted to us by our clients and visitors to our Site. tenoverten has implemented this Privacy Policy to govern the use of Personal Information that we collect through the Site, including Personal Information you send to us. This Privacy Policy does not govern Personal Information collected from any other source or in any other manner. This Privacy Policy is intended to provide you with information as to: (i) the type of information that is collected, (ii) how the collected information is used and with whom it is shared; (iii) how we intend to protect the information; and (iv) how you can access such information and have it modified and/or removed.

This Privacy Policy may be changed from time to time. We will post changes to the Site, and we reserve the right to make changes without prior individual notice. Such changes are effective upon posting. Please review this Privacy Policy often so that you will remain abreast of our current policies, including our policies concerning the gathering and use of information that may be collected on our Site. You are responsible for making sure you are aware of the provisions of tenoverten’s most current Privacy Policy. You can tell when the Privacy Policy was last modified by checking the “updated” date.

The Privacy Policy is incorporated by reference in and made a part of our Terms and Conditions of Use of the Site, and explains how users’ information and data is collected and used.

• Your California Privacy Rights
• Collection and Use of Information
• Personal Information
• Financial Information
• IP Address
• Other Information
• Your Consent
• Use of Your Personal Information
• Opting In and Opting Out of Electronic Communications
• Do Not Track Signals
• Use of Your Personal Information within tenoverten
• Use of Your Personal Information by Our Service Providers
• If tenoverten changes ownership
• Lawful access, legal action and investigations.
• Use of Cookies, Google Analytics
• Disclosure of Information to Non-Affiliated Third Parties
• Retention of Personal Information
• Your Privacy Choices – Limiting Information Sharing/Accessing Your Information
• Protection and Security of Information
• Use of the Site by Children
• Links to Other Websites
• Governing Law
• Contact Us

California Privacy Rights

Under California law, California residents who have provided personal information to a company may have the right to request a list of all third parties to whom that company had disclosed such information for the third parties’ direct marketing purposes during the preceding calendar year, along with a list of the categories of personal information that had been so disclosed. However, if a company adopts and discloses a privacy policy that provides the ability to opt-out of such disclosures to third parties for the third parties’ direct marketing purposes, then the company is not required to maintain and provide such lists, and instead may provide you with information on how to exercise your right to prevent disclosure of your personal information. Because the privacy policy as disclosed on this Site provides you with an opportunity to opt-out of disclosures by us of your Personal Information to third parties for their direct marketing purposes, we do not have to provide you with such lists. If you are a California resident who would like information on how to exercise your rights concerning third party disclosures, you may send an email to this address: e-nail@tenoverten.com.

Collection of Information

Collection and Use of Information

Personal Information

Personal Information is information that uniquely identifies you, such as your name, address, email address and telephone number. At times, we may collect your Personal Information. For example, we collect your Personal Information if you book an appointment through the Site, register for portions of the Site that may require registration, enter a sweepstakes or contest, complete a survey, subscribe to our newsletter, or send us an email, and provide us with your name, address, telephone number and/or email address.

Financial Information

tenoverten may require billing and payment information such as credit and debit card information when you purchase items through the Site, book an appointment, or create an account. However, all payment transactions entered into on the Site are processed by third party payment processors including Shopify and Apple Pay (“payment processor”). You will have the option at checkout to choose your payment processor. At that time, you will provide your payment information to the payment processor, and that payment processor’s Privacy Policy and Terms and Conditions of Use will govern use and disclosure of that information. We encourage you to read carefully the payment processor’s Privacy Policy and Terms and Conditions of Use which can be accessed from its website. tenoverten does not use or store your financial information. You also have the ability to book salon appointments and purchase gift cards on the Site. When you book an appointment or purchase a gift card, you will be redirected to www.secure-booker.com. The personal information, including financial information, that you provide when you book appointments and purchase gift cards is governed by the Privacy Policy and/or Terms and Conditions of www.secure-booker.com. You should read the Privacy Policy and any Terms and Conditions on that site to understand the ways in which your Personal Information is stored and/or protected.

IP Address

An IP (Internet Protocol) address is a number that is automatically assigned to your computer by your internet service provider when you log on. Tenoverten anonymizes the collection of IP addresses via Google Analytics (see below for more), which you can read more about here: https://support.google.com/analytics/answer/2763052?hl=en. Some IP address information is collected, which may help us identify information including, but not limited to, geographic trends and/or usage information. However, full IP addresses identifying individuals are not collected.

Other Information

When you access the Site, tenoverten will automatically receive some information about your use of the service. The type of information that is automatically collected by us includes, but is not limited to, such things as the date and time of access of the Site, the anonymized Internet protocol (IP) address of the computer that you are using, the domain and host from which you access the Internet, your browser software and operating system, the referring website address, and the specific activities you are engaged in while visiting the Site. This aggregate tracking information is used to help us improve and enhance the website experience for all of its visitors.

Your Consent

We only collect, use and/or disclose your Personal Information with your consent. Your consent may be implied from the circumstances or may be expressly given for a particular purpose. For example, when you submit your Personal Information to us by emailing us, you are consenting to the collection, handling, use and disclosure of your Personal Information for the purposes of responding and/or as otherwise identified or apparent at the time of collection and as otherwise described in this Privacy Policy.

Use of Your Personal Information

We use your Personal Information for the purposes for which it is submitted, such as to book appointments and maintain your appointment history, reply to your emails and inquiries, and to allow you to participate in any promotions we may offer. Your Personal Information may also be used in the following ways:

• to deliver materials, information and services to you,
• to give you notice of and/or resolve any problems that may arise in connection with our services,
• to better understand the needs and interests of our customers,
• to analyze the success of our products and services and Site,
• to manage the Site’s interactive functionality,
• to help us improve and enhance the Site experience for all of its visitors, and customize the content on our Site,
• for compliance with our legal and regulatory obligations,
• as otherwise reasonably required to provide customer services and maintain the Site,
• to investigate potential breaches of the Terms and Conditions of the Site,
• to investigate potentially unlawful activity,
• for any other purpose outlined in this Privacy Policy and/or the Terms and Conditions of which this Privacy Policy is a part, and as permitted by law.

We may, under certain circumstances, also use your Personal Information to contact you via direct postal mail and/or electronically to the extent such activity is permitted by law, and, with your consent, regarding your relationship with us. You can request that tenoverten delete your personal information, including your account if you have registered with us, by e-mailing us at e-nail@tenoverten.com.

Opting in and opting out of electronic communications.

At certain points where Personal Information is collected on our Site, there may be a box to indicate that you wish to receive certain information or communications from us. You may also opt out of receiving electronic communications, such as emails from us at any time, using the Unsubscribe links provided in those emails. In all of our electronic communications, you will be given the opportunity to opt out of receiving future communications. You may also opt-out or change your preferences by sending an email to e-nail@tenoverten.com.

Do Not Track Signals.

Certain web browsers provide users with an option by which you may have your browser send a “Do Not Track” signal to the website that you are visiting, advising the recipient website that you do not want to have your online activity tracked. However, the way browsers communicate such “Do Not Track” signals is not yet uniform and accordingly, our Site does not take any action in response to such signals. In the event a final standard is developed and accepted, we may reassess how we should respond to such signals.

Use of Your Personal Information Within tenoverten.

In order to provide you with efficient and reliable services and to improve product and service options available to you, we may share your Personal Information with our affiliated entities, in which case your personal information will be collected, used, disclosed, managed and stored in accordance with this policy as set forth herein. Our affiliates are companies controlled or owned by us, or companies that control us, or are under common control with us. The Site is intended for users in the United States and its territories and possessions. If you use the Site from any country outside the United States, the various communications will necessarily result in the transfer of information across international boundaries, and by visiting the Site, you consent to these transfers as required or permitted by applicable law.

Use of Your Personal Information by Our Service Providers. From time to time, we may hire third parties to assist us with certain functions and services, such as data processing, computer software and website maintenance and development, promotional and marketing services, customer service, professional, legal or accounting services and/or business and sales analysis. we may share your Personal Information, without restriction (and regardless of whether you have chosen to limit our sharing of your Personal Information as collected on the Site), with such companies that we hire to perform services for us. In such situations, tenoverten requires that these companies agree to maintain the confidentiality of your Personal Information and to comply with the safeguards described in this Privacy Policy. These companies have access to the Personal Information needed to perform their functions but are not permitted to share or use such information for any other purposes. Furthermore, in compliance with privacy laws, we also provide our opt-out lists to non-affiliated third party companies so that communications sent by those companies on tenoverten’s behalf do not get sent to addresses appearing on our opt-out lists.

If tenoverten changes ownership. We may also share your Personal Information as required to allow for a change in ownership of tenoverten and/or any of tenoverten’s affiliated entities and/or of any business(es) to which the Site relates, and the related transfer of user information to the new owner. In the event of any such change of ownership, your Personal Information will continue to be protected by the terms of this Privacy Policy unless and until you are notified of a change.

Lawful access, legal action and investigations. Your Personal Information may be disclosed to non-affiliated third parties as either permitted by, or to comply with, applicable laws and regulations. Your Personal Information may be transmitted through and stored on servers outside your home country, and may be accessed by authorities in those jurisdictions. We may disclose Personal Information if we believe it is necessary to investigate, prevent, or take action regarding suspected illegal activities or fraud, situations involving the physical safety of any person, violations of our Terms and Conditions, or otherwise in accordance with applicable law. For example, tenoverten may disclose your Personal Information to comply with investigations by regulatory authorities or enforcement agencies in the United States of America or elsewhere, or to protect against or prevent actual or potential fraud. Furthermore, tenoverten may disclose your Personal Information if it has a reasonable good faith basis to believe that it is required to do so by law, compelled by court order or legal process, or is reasonably necessary and/or appropriate to: (i) protect the rights, property and/or safety of tenoverten or any other person or entity; or (ii) prevent or take action concerning any alleged: (a) illegal activity or (b) breach of the Terms and Conditions or Privacy Policy of the Site.

Use of Cookies, Google Analytics

The Site makes use of “cookies” – small data files which we may send to your computer on the basis of the information that we have collected about your visit. They contain information allowing us to recognize when you are visiting the Site and to keep track of your preferences. Through the use of a cookie, we also may automatically collect information about your online activity on our Site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Cookies are stored in your computer’s browser or on your hard disk and can then be retrieved by the website.

If you want to delete any cookies that were already sent to your computer or personal device, please refer to your web browser’s “Help” facility. In addition, most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the “Help” facility provided with your browser. Please note that if you disable cookies you may not be able to take advantage of some of the Site’s interactive functionality.

The Site uses web analytics tools, including Google Analytics, that help website owners understand how visitors engage with their website. We can view a variety of reports about how visitors interact with our Site so we can improve it. Google Analytics collects information anonymously, and uses cookies, and anonymized IP addresses, and reports website trends without identifying individual visitors. For more information related to Google Analytics, click here: http://www.google.com/analytics/learn/privacy.html. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-On. For information about and to install Google Analytics Opt-out Browser Add-on, click here: https://tools.google.com/dlpage/gaoptout?hl=en.

Disclosure of Information to Non-Affiliated Third Parties

tenoverten does not sell or market the Personal Information collected on the Site to non-affiliated third parties for their marketing purposes without your express consent. Other aggregated and/or anonymous information may be disclosed without your consent. tenoverten may disclose aggregated statistics about visitors to its Site, along with anonymous information concerning individual visitors of its Site. We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources. We may share anonymous information (including aggregate information) we collect regarding our users with third parties (such as advisors, promotional sponsors, and investors) for various business purposes including conducting general business analysis, and developing website content and services.

Retention of Personal Information

Personal Information is retained to deliver our services, to otherwise fulfill identified or apparent purposes, and for record-keeping. At some point tenoverten may elect to destroy, erase or anonymize your Personal Information. Once anonymized, tenoverten undertakes not to re-identify the information.

Information posted on the Site may continue to be displayed on this Site, or on any successor website for as long as the Site or any successor Site is available, and may be archived by third party Sites. You may request access to your Personal Information in order for it to be updated or removed by writing to e-nail@tenoverten.com. To the extent permitted by applicable law, we reserve the right to refuse requests for the removal of Personal Information from the Site.

Your Privacy Choices – Limiting Information Sharing/Accessing Your Information

You may have the right to request access to the Personal Information that we hold about you, which includes the right to amend or correct that information, as appropriate, and to receive an account of how it has been used and a list of the organizations to whom it has been disclosed. In some circumstances, you may have the right to object to tenoverten’s use of that Personal Information. You may request access and update your Personal Information by writing to e-nail@tenoverten.com.

To protect the confidentiality of your information and respect your wishes for how it is used, tenoverten offers “opt out” alternatives. Specifically, you may instruct us not to share Personal Information about you with our affiliated entities. As noted above, you may also opt-out of receiving electronic communications from us at any time. You may make your privacy choice at any time and it will remain in effect until you change it.

If you would like to check, change, or confirm your privacy choices please contact us at: e-nail@tenoverten.com.

Protection and Security of Information

tenoverten maintains reasonable standards of confidentiality and security for the Site and the Personal Information collected from the Site. Physical, technical, electronic and managerial procedures have been employed to safeguard the security and integrity of Personal Information collected through the Site. The Personal Information you provide is secured using industry standard security technology. tenoverten also restricts its own employees’ access to Personal Information. However, it is possible that someone may intercept or access communications, transmissions and/or Personal Information.

In the event that tenoverten determines that there has been a security breach that results in the unauthorized disclosure of Personal Information to a third party, tenoverten will promptly notify consumers whose Personal Information it reasonably believes has been compromised by posting information on the Site and, if email contact is possible, then also by sending an email notification with respect to the situation.

You acknowledge that the security of online transactions you conduct using the Site cannot be guaranteed. To the fullest extent permitted at law, tenoverten shall not accept responsibility for misuse or loss of, or unauthorized access to, your Personal Information.

Use of the Site by Children

You must be 18 years of age to use the Site. tenoverten does not knowingly collect or maintain information from children under the age of 13, and no part of the Site is designed with the intention of attracting such children.

Links to Other Websites and Services

The tenoverten Site may contain links to other websites that are not controlled and/or maintained by tenoverten. Please be aware that these other Site may have different privacy policies which may subject you to different privacy practices. Please review the privacy policies of such other websites for information concerning what information is collected on such websites and how it is used. tenoverten is not responsible for the contents or privacy practices of any linked site or any link on a linked site.

Our Site also includes social media features, such as Facebook, Twitter, and Instagram. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing the feature, which we encourage you to review.

Governing Law

This Privacy Policy shall be governed by the laws of the State of New York of the United States of America, without regard to its conflict of law provisions. Please click here to review the terms relating to Disputes and Governing Law for the Site.

Contact Us

If you have any questions or complaints concerning this Privacy Policy or our handling of your Personal Information, you may contact us at e-nail@tenoverten.com or write to us at 121 Fulton Street, 2nd floor, New York, NY 10038.

Messaging Privacy Policy

This Messaging Program Privacy Policy explains how Tenoverten collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information.

Collection of Information

We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device.  Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.

Use of Information

We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

• Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
• Legal Requirement and Protection of Attentive and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information

We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide.  We do not accept liability for unintentional disclosure. ​

Retention of Information

We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.

Customer Care

If you are experiencing any problems with the Messaging Service, please visit https://support.attentivemobile.com/help/ and submit the form with details about your problem or your request for support, or email support@attentivemobile.com.

Main Privacy Policy

By signing up to receive text messages from us, you also agree to our main Privacy Policy.